We stand behind everything we sell and pride ourselves on high quality products and happy customers. However, If you believe your goods are faulty or not up to you or your furry friend expectations you can return it within 14 days of receiving the goods for a credit or a full refund for the cost of the items. We would return/refund it with no additional questions asked, however a feedback about the product would be highly appreciated for a future improvements. The items you are requesting the refund/return must be in reasonable conditions. Unfortunately sale items cannot be exchanged and all sales are final.
Once the returned item is received we will refund you the cost of the item, excluding any shipping costs. You'll be responsible for the shipping charges associated with sending the return back to us. The original shipping cost is non-refundable. Please allow 7 business days for returns to be processed. If you have any other questions about returns please feel free to contact us.
How to do it
Exchanges are free of charge within Israel.
For customers returning or exchanging an overseas purchase, please send the product back to Für Sie at the address below. Please note that the buyer is responsible for cost of shipping on international returns and exchanges. Once the item is received, the order will be processed for return or exchange. Please note this processing takes up to ten days.
21 Beeri, Tel-Aviv
For any other questions please feel free to to contact us at firstname.lastname@example.org.